Privacy & Cookie Policy

This Privacy & Cookie Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Exclusive Group and our subsidiary companies Exclusive Networks, Big Technology, ITEC and Exclusive Capital. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at Marketing-ae@exclusive-networks.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected
We collect information from visitors to this website through the use of online forms, email hyperlinks, downloadable content and contact us webpages.
We collect your details when you email us with an enquiry.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information
We process personal information collected via this website for the purposes of:

  • Improve our website and enable us to provide you the most user-friendly, customized experience
  • Improve and customize our services, content and other commercial /non – commercial features on the website to your own needs
  • Send you information on our products, services, special deals, promotions
  • Send you marketing/promotional communications such as emails, newsletters or invitations to events
  • Send you service-related announcements on rare occasions when it is necessary to do so
  • Provide you the opportunity to participate in contests or surveys (If you participate, we may request certain additional personally identifiable information from you. Moreover, participation in these surveys or contests shall be completely voluntary and you therefore shall have a choice whether or not to disclose such additional information);
  • Provide customer support and the services you requested
  • Provide service updates and promotional offers related to our services/products.

 

Data Capture Information
We will send you information according to the preferences you submitted via our online. If you would like to change these preferences at any point, please email us at Marketing-ae@exclusive-networks.com.

Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in the form of an email or by post and occasionally by a follow up telephone call. This will be in accordance with the preferences that you indicated when you completed the online form. We act strictly within the B2B guidelines.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact Marketing-ae@exclusive-networks.com and mention Opt-out in the subject line.

THIRD PARTY MARKETING
From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. As a business you will have automatically opted-in to receive such communications or when you entered into an agreement with us.

You may ask us at any point not to share your information with third parties for this purpose, by contacting us through Marketing-ae@exclusive-networks.com and mention Information Privacy in the subject line.

Disclosures
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

  • Other companies within our Group of companies
  • Business partners
  • Suppliers we engage to process data on our behalf
  • Successors in title to our business.

From time to time, as part of our service, we may pass your information to a data processor. This is done in accordance with the Data Protection Act 1998.

Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us Exclusive Networks Middle East, PO Box 500640, Shatha Tower Office 3502, 35th Floor, Dubai Media City, Dubai, United Arab Emirates or email us at  Marketing-ae@exclusive-networks.com and mention Subject Access Request in the subject line.

Security and Internet-based transfers
The security of your personal information is extremely important to us. When you enter your personal information we treat the data as an asset that must be protected and Exclusive Networks uses the most efficient tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, the Internet is a global environment and collecting and processing personal data necessarily involves the transmission of data on an international basis. This means that no method of transmission over the Internet, or method of electronic storage, is 100% secure and while we strive to protect your personal information, we cannot guarantee its absolute security nor can we guarantee that third parties shall not unlawfully intercept or access transmissions or private communications, and that other users may abuse or misuse your personal information that you provide. Therefore, although we work hard to protect your information, we do not promise, and it should be expected, that your personal information or private communications will always remain absolutely private. In addition, data you pass to us may be processed outside the EMEA region/ Middle East Region, although the data will always be held securely and in line with the requirements of UAE data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) About cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(2) Credit
This document was created using an SEQ Legal template.
(3) Cookies on this website
We use both session cookies and persistent cookies on this website.
We will send to you the following cookies:
(1) Session
(2) Google Analytics
(3) Munchkin
Cookie 1 is a session cookie, whereas cookies 2, 3 is a persistent cookie.
(4) How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to recognize your computer when you visit our website;
(2) to improve the website’s usability;
(3) to analyze the use of our website;
(4) in the administration of this website;
(5) Third party cookies
When you use our website, you may also be sent third party cookies.
Our service providers may send you cookies. They may use the information they obtain from your use of their cookies:
(1) to track your browser across multiple websites;
(2) to build a profile of your web surfing;
(3) to target advertisements which may be of particular interest to you.
(6) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector
(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
(7) Deleting cookies
You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files;
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Obviously, doing this may have a negative impact on the usability of many websites.
(8) Contact us
This website is owned and operated by Exclusive Networks Ltd.
If you have any questions about our cookies or this Cookies Policy, please contact us by emailing us at Marketing-ae@exclusive-networks.com. You can also write to us at Marketing Department, Exclusive Networks Middle East, PO Box 500640, Shatha Tower Office 3502, 35th Floor, Dubai Media City, Dubai, United Arab Emirates.

Amendments
Please note that this privacy policy is subject to change from time to time. It was last updated in March 2016.

Privacy & Cookie Policy