Professional Services and Accredited Support Capabilities.
Professional & Support Services
Exclusive Networks offers a host of white-label professional services and accredited technical support capabilities that are available 24/7, every day of the year, across a large number of vendor technologies.
Reseller partners exploiting these on behalf of their customers benefit from:
- Shorter sales cycles
- More customer insight
- Greater customer satisfaction
- Accelerated case resolution
- Lower operational costs
- Ongoing incremental business
A Different Approach
Rather than treat each standalone vendor technology separately, extensive multi-vendor expertise is applied by individual engineers in the context of the customer’s overall infrastructure, with Level 1 & 2 support delivered in local language over the phone or onsite as required. With proactive and advanced rapid response security capabilities, as well as close ties to Level 3 vendor support, customers enjoy a seamless support experience and non-stop case management of SLAs.
Our International Support Centre (ISC) is also a ‘centre of excellence’ featuring world-class training and examination facilities for reseller engineers and enduser professionals seeking all levels of technical accreditation. Check out our calendar for the latest training events at the ISC and at accredited training centres in your region, or contact your account manager for more information.