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Professional Services and Accredited Support Capabilities.

Professional & Support Services

Exclusive Networks offers a host of white-label Professional Services and Accredited Technical Support capabilities that are available 24/7, every day of the year, across a large number of Vendor technologies.

Reseller Partners exploiting these on behalf of their customers benefit from:

  • Shorter Sales Cycles
  • More Customer Insight
  • Greater Customer Satisfaction
  • Accelerated Case Resolution
  • Lower Operational Costs
  • Ongoing Incremental Business

A Different Approach

Rather than treat each standalone Vendor technology separately, extensive multi-vendor expertise is applied by individual engineers in the context of the customer’s overall infrastructure, with Level 1 & 2 support delivered in local language over the phone or onsite as required. With proactive and advanced rapid response security capabilities, as well as close ties to Level 3 Vendor support, customers enjoy a seamless support experience and non-stop case management of SLAs.

World-Class Training

Our International Support Centre (ISC) is also a ‘Centre of Excellence’ featuring world-class training and examination facilities for Reseller engineers and end user professionals seeking all levels of technical accreditation.

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