Canadian Sales Engineer


Country: Canada
Reports to: Transformation Director Group


We are looking for a Sales Engineer to work closely with our Sales, Sales Ops & Product marketing teams to support our reseller partners.

The SE’s main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales for those partners.

The role has National/International coverage to support partners across North America, however, primarily Canada.  This coverage includes Quebec, hence there is a bilingual requirement for the role.

While most of the support provided can be handled remotely, it is expected that a small degree of travel may be required to fulfill the requirements of this role.

Job Responsibilities 

  • Pre-sales:  assist in qualifying sales leads from a technical standpoint and providing technical guidance and support to partner technical resources
  • Pre-sales: Organize regular sessions for partner representative to keep them informed of new products and features
  • Sales calls: be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration
  • Conversant with networking applications and solutions
  • Post-sales: be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer’s technical issues
  • Provide assistance to identified customers with post-sales training
  • Travel : be available to travel as required to support Distribution and DMR events and activities (~25% travel)

Job Skills Required

  • 3 – 5 years experience in technical/pre-sales support as a Sales or PreSales Security Expert
  • 3 – 5 years experience in LAN/WAN/Internet services administration
  • Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
  • Strong knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network
  • Security, Intrusion Detection, and Anti Virus
  • Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
  • Experience with encryption and authentication technologies required
  • Strong presentation skills
  • English and French fluency

Educational Requirements

College diploma/ Bachelors Degree or equivalent experience

Additional information

Fulltime position, salary + bonus, health benefits, paid vacation, work from home role with laptop, lab gear, phone & Internet expenses covered.

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