Technical Support

Fast response times - in German or English -
90% Solution rate directly by our certified, experienced engineers


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Our support team is available for you 8/5 or 24/7 (depending on the manufacturer) by phone or e-mail.

Certified engineers ensure that your issue is resolved quickly in German (acceptance and processing in English is possible at any time).

In 90% of cases, our support team solves the problem directly and without going through the manufacturer. Technical support is provided by telephone or e-mail; if necessary, we can look at the problem remotely.

This is what you can expect from our support team:

  • 8/5 or 24/7 availability for you or your end customers
  • 90% of cases are solved directly by our team
  • Fast response times
  • Certified engineers
  • German-speaking support (English if required)
  • Personal contact with the Exclusive Networks Support Engineers
  • Takeover of case management at the manufacturer
  • RMA management

Support Offer

Exclusive Networks is officially certified as a Palo Alto Networks Authorized Support Center.

We offer support for manufacturers such as:

     

 

CONTACT US.

Exclusive Networks Support Packages “Assist” Palo Alto Networks – Your added value

With Exclusive Networks “Assist”, you benefit from additional configuration services for yourself or for your customers. Security installations at your customers’ premises are implemented according to best practice with our support.

If you wish, you can transfer the support for your customer to us and thus keep your back free. You can also use “Assist” to gain initial experience and build up know-how. We accompany your engineer remotely during implementation and impart practical, initial experience and knowledge through so-called “shadowing”.

Your advantages of the “Assist” Palo Alto Networks support packages:

  • Learning by doing: our experts support your engineers during implementation and thus provide initial specialist knowledge

  • Reselling option to your customers: Your customers can contact us directly if you wish

  • Direct contact with our German-speaking support team certified for Fortinet and Palo Alto Networks (also available in English on request)

  • Hardware/license registration by the Exclusive Networks Support Team

  • Remote initial configuration, changes or advice (best practices) during configuration

 PALO ALTO NETWORKS SUPPORT

> 100

Trainers

> 400 

Systems Engineers

10 k

Professional & Field Engineers

5

Global 24×7 support centers

Would you like to find out more about our support services?

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