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Professional Services and Accredited Support Capabilities.

Professional & Support Services

Exclusive Networks offers a host of white-label professional services and accredited technical support capabilities that are available 24/7, every day of the year, across a large number of vendor technologies.

Reseller partners exploiting these on behalf of their customers benefit from:

  • Shorter sales cycles
  • More customer insight
  • Greater customer satisfaction
  • Accelerated case resolution
  • Lower operational costs
  • Ongoing incremental business

A Different Approach

Rather than treat each standalone vendor technology separately, extensive multi-vendor expertise is applied by individual engineers in the context of the customer’s overall infrastructure, with Level 1 & 2 support delivered in local language over the phone or onsite as required. With proactive and advanced rapid response security capabilities, as well as close ties to Level 3 vendor support, customers enjoy a seamless support experience and non-stop case management of SLAs.

World-Class Training

Our International Support Centre (ISC) is also a ‘centre of excellence’ featuring world-class training and examination facilities for reseller engineers and enduser professionals seeking all levels of technical accreditation.

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