- About us
The Firewall 10.1: Troubleshooting course is a three-day course that will help to:
Investigate networking issues using firewall tools including the CLI
Follow proven troubleshooting methodologies specific to individual features
Analyse advanced logs to resolve various real-life scenarios
Solve advanced, scenario-based challenges
Successful completion will enhance understanding in troubleshooting the full line of Palo Alto Networks Next-Generation Firewalls by performing hands-on troubleshooting related to configuration and operation of a Palo Alto Networks firewall. It will develop an in-depth knowledge of how to troubleshoot visibility over applications, users, and content.
The Firewall 10.1: Troubleshooting (EDU-330) course is intended for security engineers, security administrators, security operations specialists, security analysts, network engineers, and support staff.
1. Who is this course designed for?
Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts and Support Staff. In particular any staff who will directly troubleshoot or help troubleshoot potential network or firewall related technical issues.
Delegates must complete the Firewall 9.1 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.
2. What are the main subjects covered?
Tools and Resources, CLI Primer, Flow Logic
Packet Captures, Packet Diagnostic Logs
Host-Inbound Traffic troubleshooting, Transit Traffic troubleshooting
Certificate Management and SSL Decryption
Support Escalation and RMAs
3. What are the main skills, knowledge or capabilities that course participants will take away? In other words, what will they be able to do afterwards that they couldn’t do before?
This course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls.
Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall.
It develops an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content on a Palo Alto Networks firewall, using the CLI and Web Interface
4. Will course participants gain certification by completing the course?
This course is a recommended preparation for one Industry recognised qualification: This is the Palo Alto Networks Certified Network Security Engineer (PCNSE) – This is an expert-level certification that validates knowledge of the Security Operating Platform, demonstrating expertise in its complete functionality to benefit the organisation and showcase expertise.
This is a Proctored Exam Qualification provided and invigilated through PearsonVUE
5. What are the main benefits to businesses whose employees complete this course?
For anyone configuring, managing, supporting or troubleshooting a Palo Alto Networks firewall it is essential that it is configured correctly. To correctly investigate, identify and rectify issues as they arise is of equal importance.
For any organisation providing support services to customers having the correct qualifications and these troubleshooting skills are vital to demonstrate.
Troubleshooting is a key part of providing services to customers, and for larger organisations to have the skills in-house.
6. Why choose this course and course provider?
This course provides the in-depth knowledge and best practises to investigate and troubleshoot a variety of real-life and advanced level scenarios. Organisations offering support services to their customers can demonstrate their staff’s expertise and competence, and effectively justify the use of their services. Large organisations with network teams will have the skills to address these issues in-house for themselves.
Exclusive Networks is the largest Global Authorised Training Partner in EMEA, with the ability to deliver these courses across the region. Exclusive Networks has instructors who are highly qualified professional service consultants in teams that provide support for resellers across the region in projects involving all aspects of the Palo Alto Networks security platform products and services. Real world experience from real world situations.
Exclusive Networks has the capability to deliver these courses in a variety of classroom locations across EMEA, as well as effective on-line delivery. On-site courses can also be arranged if required.
“I’d definitely recommend this training course. Julian was an excellent teacher, and the course matter was relevant, directly applicable, and taught at the right pace. I thought the staff were fantastic, and I even had lunch made to order! ”
Steve Hodnett | Head of Networking Europe
The Firewall 9.0: Troubleshooting course takes three days to complete.
This course has been designed for those who are responsible for the support of a Palo Alto Networks Next-Generation firewall.
Yes, we offer onsite training on the customer’s site.
Yes, you can complete this course remotely.
This course is beneficial for those looking to take the Palo Alto Networks Certified Network Security Engineer (PCNSE) certification exam.
To complete this course, you must have completed the Firewall 9.0 Essentials: Configuration and Management course or have equivalent experience working with Palo Alto Networks Firewalls. You should also have a strong knowledge of routing, switching, IP addressing and network security concepts.
This course will expand on the topics covered in the Firewall 9.0: Essentials Configuration and Management course and provide hands-on troubleshooting labs to give you or your team the knowledge needed to succeed in your role. This course is most useful for organisations who need a complete knowledge set around Pal Alto Networks Next-Generation Firewalls within their IT teams or departments.