The Exclusive Networks Technical Academy has been designed to give our new engineers a structured learning experience, and exposure to our clients’ technical issues as they gain the required levels of experience and certifications. During our 2 year program they will become equipped for the challenges in the senior Technical Support roles, and capable of dealing with complex technical faults and requests. As opportunities arise, engineers will be prepared to move on to Pre-Sales, Professional Services, and Training roles.
In addition to the structured learning and development offered by the Academy, there are also incentives in place to reward engineers who are meeting their requirements:
Education, experience and the accumulation of knowledge. All are critical ingredients for the provision of first-rate support and issue resolution. At the heart of Exclusive Networks Passport Global Services sits the 24/7 Network Support Centre. The dozens of resident engineers have a wide variety of backgrounds and experiences, ensuring a broad and deep collective knowledge-base. One thing all have in common though is the Exclusive Academy – a two-year, stringent, multi-vendor training programme. The Academy ensures consistent, high standards of partner support, resolving more issues, earlier and avoiding costly and lengthy escalations.Read more