Engineer as a Service Maintenance (EngaaS) – An extension to hardware maintenance & RMA services.

Give your customers peace of mind by providing them with a skilled engineer within a defined SLA, helping them to overcome their IT challenges expediently.

Exclusive Networks will mobilise level 1 field service engineers (FSE) to attend end user sites in response to a customer / end user reported hardware failure. The FSE will attend site within the agreed SLA, perform a local visual assessment of the device and will impart a local fix, supported by the customer or end user remote technical support teams where required, by replacing field replaceable parts or full device swap outs.

Wilt u graag meer informatie over Engineer as a Service Maintenance (EngaaS)?

Neem contact op via Services@exclusive-networks.nl of bel naar +31(0)499 462121