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Professional & Support Services

Professional & Support Services

Professional & Support Services provides multi-vendor professional and technical services that enable reseller partners to add significant value throughout every stage of the customer lifecycle.

From pre-sales consultancy, training and logistics, through to project management, implementation, 24/7 support and a host of monitoring, alerting and reporting services, any part of Professional & Support Services’ comprehensive offering can be leveraged on a global or local basis.
Our engineer-staffed technical assistance centers, accredited training centers and logistics hubs provide round-the-clock access to unique skills with on-the-ground reach into over 100 countries worldwide.

Professional & Support Services’ are orchestrated from Exclusive Networks 24/7 Support Centre in Alton, Hampshire. The result? You have the power to sell, implement and support client projects on the scale of a major 24/7 value added service and technology operation, but without the time and operating cost overhead.

Consulting & Professional Services (PCPS)

Pre-Sales Support Services
Pre-sales services are designed to complement your own sales teams with the expert product and integrated solutions knowledge you need, in order to respond to a broad range of client RFP’s, close new deals and extend existing implementations in ways you may not even have considered.

Implementation Services
Supplementing your in-house resources with qualified Engineers from the Exclusive Networks’ Professional & Support Services’ team is the ideal way to meet your client’s immediate needs. Whether you’re experiencing a resource peak and require short-term access to the skills and experience we can offer, or simply to instruct an accredited Engineer to commission a solution into service, professional Implementation Services deliver commercial value and technical accuracy.

Health Checks & Audit
Health Check & Audit Services are designed to meet a wide range of client requirements; from wireless surveys to solution audits; Firewall Health Check and rule audit to IPv6 readiness assessments.

Read our Services overview

Support Services (PSS)

Support Services give you the power to offer your clients responsive, effective product support 7x24x365 depending on the support option purchased.

Support options are designed to give you the ability to select the level of service you need in a multi vendor environment. Use Professional & Support Services to enhance your service portfolio and provide complementary channel services to your clients. This leaves you to concentrate on your core competencies rather than building an internal support, training and technical services structure.

Read our Technical Support Services overview

Training Services (PTS)

Exclusive Networks offers the highest standard of technical education on products and solutions in its portfolio.

All courses are delivered by vendor accredited trainers with real world experience and practical insight, providing attendees with tangible capability as well as study book theory. Courses are designed to equip engineers with the skills needed to understand, configure, support, troubleshoot and manage products in their care. Knowledge transfer through the training programme helps both business partners and their customers become more effective in supporting and/or managing solutions. Exclusive Networks’ high levels of accreditation and training credentials speak for themselves, through authorised training endorsements from the vendors in Exclusive Networks’ product portfolio.

Check out our training coursesRead our Training Handbook

Logistics Services (PLS)

A flexible range of logistics capabilities ensuring successful project delivery for channel partners who want to promote and sell technology solutions globally or nationally.

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