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Passport Global Services

Passport Global Services

Passport Global Services provides multi-vendor professional and technical services that enable reseller partners to add significant value throughout every stage of the customer lifecycle.

From pre-sales consultancy, training and logistics, through to project management, implementation, 24/7 support and a host of monitoring, alerting and reporting services, any part of Passport Global Services’ comprehensive offering can be leveraged on a global or local basis.
Our engineer-staffed technical assistance centers, accredited training centers and logistics hubs provide round-the-clock access to unique skills with on-the-ground reach into over 100 countries worldwide.

Passport Global Services are orchestrated from Exclusive Networks 24/7 Support Centre in Alton, Hampshire. The result? With Passport, you have the power to sell, implement and support client projects on the scale of a major 24/7 value added service and technology operation, but without the time and operating cost overhead.

Passport Consulting & Professional Services (PCPS)

Pre-Sales Support Services
Passport’s pre-sales services are designed to complement your own sales teams with the expert product and integrated solutions knowledge you need, in order to respond to a broad range of client RFP’s, close new deals and extend existing implementations in ways you may not even have considered.

Implementation Services
Supplementing your in-house resources with qualified Engineers from the Exclusive Networks’ Passport Service team is the ideal way to meet your client’s immediate needs. Whether you’re experiencing a resource peak and require short-term access to the skills and experience we can offer, or simply to instruct an accredited Engineer to commission a solution into service, Passport’s professional Implementation Services deliver commercial value and technical accuracy.

Health Checks & Audit
Passport Health Check & Audit Services are designed to meet a wide range of client requirements; from wireless surveys to solution audits; Firewall Health Check and rule audit to IPv6 readiness assessments.

Services Overview Brochure

Passport Support Services (PSS)

Passports’ Support Services give you the power to offer your clients responsive, effective product support 7x24x365 depending on the support option purchased.

Passports Support options are designed to give you the ability to select the level of service you need in a multivendor environment. Use Passport to enhance your service portfolio and provide complementary channel services to your clients. This leaves you to concentrate on your core competencies rather than building an internal support, training and technical services structure.

Support Sevices brochure

Passport Training Services (PTS)

Exclusive Networks offers the highest standard of technical education on products and solutions in its portfolio.

All courses are delivered by vendor accredited trainers with real world experience and practical insight, providing attendees with tangible capability as well as study book theory. Courses are designed to equip engineers with the skills needed to understand, configure, support, troubleshoot and manage products in their care. Knowledge transfer through the training programme helps both business partners and their customers become more effective in supporting and/or managing solutions. Exclusive Networks’ high levels of accreditation and training credentials speak for themselves, through authorised training endorsements from the vendors in Exclusive Networks’ product portfolio.

Passport Training Handbook

Passport Monitoring, Alerting & Reporting Services (MARS)

MARS provides our partners with the opportunity to enter into the MSSP market and grow revenues in this area without the costs and risks associated with investing in the people, processes and technology required to launch an MSSP offering.
MARS for Firewall is a firewall service that provides additional functionality to existing traditional support contracts.

The security of the network boundary is a core element of any IT strategy and as increasing demands are placed on system administrators and IT teams it is not always possible to acquire and maintain the skills necessary to keep on top of the integrity of the firewall.

In other cases, where there are in-house firewall technical resources, the firewall is monitored during business hours but out of hours there is no proactive coverage.

MARS provides a solution to both of these problems while also giving the comfort and confidence that your firewalls are being proactively observed by IT security experts partnering with the customer’s IT team and business. The service comes in two levels MARS and MARS+.

MARS for WIFI provides a solution to both of these problems by centralising the monitoring and alerting of the WiFi solution into a remote network operations centre manned by wireless technologists. This provides the comfort and confidence that your WiFi infrastructure is being proactively observed around the clock by WiFi technology experts partnering with the customer’s IT team and business ensuring that any incident alert is picked up, analysed and communicated into local teams and on call resources for rapid resolution.

MARS brochureMARS for WiFi brochure

Passport Logistics Services (PLS)

A flexible range of logistics capabilities ensuring successful project delivery for channel partners who want to promote and sell technology solutions globally or nationally.

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