Internal Account Manager: South Africa

About the role

The purpose of this position is to support the sales team to deliver quotes, answer queries from customer and assist with CRM management. The individual will be dealing with both internal and external customers, to ensure that our partners receive quick, constant and reliable service from the Company.

Key Skills

• Understand your product completely
• Responsible for all quotes for the Territory, ensuring the products and solutions are correctly specified, the prices quoted are accurate, and the quote has a rapid turnaround time from request to release
• Manage and close all renewal opportunities within the Territory, submit a quote via partners
• Understand the partner program for your products
• Review managed account list and pipeline and keep an up to date partner contact list
• Assist with any channel and vendor queries
• Responsible for all Sage data (CRM) for your allocated products, – assets, opportunities, accounts
• Assist with product pipelines, Vendor and Management feedback
• Process orders and deal with all associated paperwork
• Logistics as part of post product and service delivery
• Assist with product RMA process and license delivery

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Who we are looking for

Experience & Education

(Required Qualifications, Training, and Experience)

Education

• High School Qualification
• BCom degree in Business, Marketing, or Financial
• MS Office (Excel is essential)

Essential

• Min 2-3 years in a service related business or a graduate with a BCom degree in Business, Marketing or Financial
• Training will be provided

Advantageous

• Experience in Distribution and Reseller Channel within the IT or ICT industry or services related industry
• Have a good understanding quoting and sales process
• Min 2 – 4 years’ internal sales within the cyber security space

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About Exclusive Networks

Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure helping to drive the transition to a totally trusted digital future for all people and organisations.

Our distinctive approach to distribution gives partners more opportunity and more customer relevance. Our specialism is their strength – equipping them to capitalise on rapidly evolving technologies and transformative business models.

The Exclusive Networks story is a global one with a services-first ideology at its core, harnessing innovation and disruption to deliver partner value. With offices in 43 countries and the ability to service customers in over 150 countries across five continents, Exclusive Networks has a unique ‘local sale, global scale’ model, combining the extreme focus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse.

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