Department: Cyber Security Reports to: Technical Manager
About the role
Maintains high customer satisfaction ratings that meet company standards. Meets project implementation targets for timeliness, customer success metrics and customer adoption. Completes required certification, training and development objectives within the assigned time frame.
Role & Responsibilities
Installing and configuring hardware, software, systems, networks, security and product related
Planning and undertaking scheduled maintenance upgrades
Talking to customer’s technical team to determine the nature of any problems they encounter
Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment
Investigating, diagnosing and solving computer software and hardware faults
Maintaining records of hardware and software licences
RFP, RFQ, Tender & Project documentation
Related assigned networking tasks deemed relevant and needed
Graduate in Computer Science major in networks.
Minimum 3 solid years as post sales engineer.
Knowledge on any of the below will be added advantage:
Switching, routing or wireless
DDI (DNS, DHCP, IPAM)
CCNA/CCNP &/or any security vendor certification is a definite plus.
Team player spirit and works cohesively.
Resilient, independent and always “on the go” mode.
Adaptable to work beyond 9-5, weekends and public holidays (as needed).
Role not quite right?
Continue to explore our job vacancies to find one thats right for you.