Pre-Sales Support For Successful Mimecast Implementations
Our pre-sales support service is designed to help partners align Mimecast solutions with their customers’ unique requirements, ensuring successful outcomes from initial engagement through to implementation.
Aligning Solutions to Customer Needs
We work closely with partners to gain a clear understanding of each customer’s specific challenges, technical environment and business objectives. By combining this insight with in-depth product knowledge, we help shape solutions that are not only technically robust but strategically aligned to the customer’s wider goals.
Technical Consultation & Solution Design
Through expert technical consultation, we assist in defining the most appropriate solution architecture and implementation approach. This ensures deployments are carefully planned, scalable and tailored to the customer’s operational requirements.
Tailored Product Demonstrations
Engaging, detailed product demonstrations are delivered to showcase the key features and benefits of Mimecast solutions. Each session is customised to address the customer’s particular pain points and priorities. We actively encourage interactive demonstrations, allowing customers to ask questions and receive real-time responses. This approach helps build confidence, deepens understanding and clearly illustrates how the solution will function within their specific environment.
On-Site Technical Workshops
For more complex requirements, on-site technical workshops can be delivered to explore customer needs in greater depth. These sessions provide practical insight into how Mimecast solutions address real-world challenges and support informed decision-making.
Technical Guidance & Issue Resolution
Pre-sales support extends to working collaboratively with partner teams to address technical queries and overcome potential challenges. This proactive approach helps remove barriers and ensures a smooth transition from pre-sales to implementation.
Resources & Best Practice Guidance
A comprehensive range of supporting materials is available, including technical documentation and best practice guides. These resources equip partner teams with the knowledge and confidence required to deliver successful Mimecast deployments.
Mimecast Pre-Sales Capability Overview
Onboarding Services For A Seamless Mimecast Deployment
In addition to pre-sales support, we also offer structured onboarding services, delivered in collaboration with dedicated onboarding engineers. These services are designed to unlock the full potential of Mimecast solutions and ensure customers begin their Mimecast journey with confidence from day one.
Our onboarding packages are particularly valuable for smaller organisations that may not have a dedicated IT team in place, providing the expertise and guidance needed to achieve a smooth and successful implementation.
Dedicated Engineering Support
With selected packages, a dedicated onboarding engineer will be aligned to your customer throughout the implementation lifecycle. This ensures consistent technical guidance, immediate access to expertise and support at every key stage of deployment.
A typical implementation, depending on the services selected, can take up to 30 days.
Onboarding Packages
We offer three onboarding options to suit different customer requirements and levels of technical expertise. This approach ensures customers gain maximum value from their Mimecast investment while reducing risk and accelerating time to protection.
Core
As part of the core implementation, you are provided with access and guidance on the Email Security Setup Wizard. During a kick off call we will help streamline the initial configuration of essential email security features in line with best practices.
This entry level implementation package is designed for clients with good email system knowledge that require minimal input from an implementation engineers to setup their Mimecast services, or a proficient partner is heavily involved.
Guided
The second tier Implementation service is designed for those customers that have a good understanding of their own email environments, or a proficient partner is involved, however they may require basic guidance during the setup of the Mimecast services.
As part of the Guided Implementation, customers receive access and guidance on the Email Security Setup Wizard, designed to streamline the initial configuration of Mimecast's essential email security features in line with industry best practices
Managed
The Managed Implementation is a comprehensive, hands-on deployment package ideal for customers seeking end-to-end expert support. It includes all features of the Guided
Implementation such as access to the Email Security Setup Wizard and Mimecaster Central plus in depth configuration and advisory services across critical infrastructure components.
| Core | Guided | Managed | |
|---|---|---|---|
| Types of customers | Small and MSP | Small/Commercial | Medium/Large/Simple Environments |
| Average Implementation Time (working days) | 30 days | 30 days | 45 days |
| Custom Implementation via Statement of Work | ✗ | ✗ | ✗ |
| Connect App (if suitable*) | ✓ | ✓ | ✓ |
| Mimecaster Central (KB & Community) | ✓ | ✓ | ✓ |
| Continuous Knowledge Transfer | ✗ | ✓ | ✓ |
| Existing solution policy review & guidance | ✗ | ✗ | ✓ (limited) |
| Guidance at key milestones | ✗ | ✓ | ✓ |
| Cut-over Milestone Hypercare | ✗ | ✗ | 1 h |
| Implementation Troubleshooting Support (phone/remote sessions) | ✓ | ✓ | ✓ |
| Mimecast Adcon familiarization | ✗ | ✗ | ✓ (basic) |
| Named Implementation Engineer | ✗ | ✓ | ✓ |
| Named Professional Services Consultant | ✓ | ✗ | ✗ |
| Kick-off call | ✓ | ✓ | ✓ |
| Scheduled calls and remote sessions | ✗ | ✓ | ✓ |
| Review/Closure call | ✗ | ✓ | ✓ |
Partnering For Success
Our onboarding services are designed to complement pre-sales support and provide a seamless transition from solution design to full deployment. By combining technical expertise with structured guidance, we help partners deliver confident, efficient and successful Mimecast implementations.
If you would like to explore which onboarding package is most suitable for your customers, we would be delighted to discuss this further.
Post-Sales Support for Successful Mimecast Implementations
Our post-sales support ensures partners and customers receive the guidance, expertise, and resources needed to make every Mimecast deployment secure, efficient, and fully operational. From deployment to ongoing management, we provide end-to-end assistance to keep your solution running smoothly.
Technical Advisory & Enablement
Environment Evaluation
Confirm the customer’s infrastructure supports Mimecast solutions and is optimised for performance.
Best Practice Consulting
Offer advice on security considerations, configuration strategies, and operational efficiency.
Solution Enablement
Provide training and guidance on Mimecast features, configuration, and management to empower customer teams.
Implementation & Deployment Support
Deployment Assistance
Support the setup, configuration, and integration of Mimecast solutions according to customer requirements.
Ongoing Technical Support & Troubleshooting
Monitor performance, resolve issues promptly, and manage vendor escalations to maintain smooth operations.
Documentation & References
Deliver detailed guides, configuration references, and documentation to assist customer teams in managing their solution effectively.
With our post-sales support, partners can ensure customers maximise the value of their Mimecast deployment, maintain security and performance, and benefit from a seamless operational experience.
