Pre-Sales Support for Successful Mimecast Implementations
Our pre-sales support service is designed to help partners align Mimecast solutions with their customers’ unique requirements, ensuring successful outcomes from initial engagement through to implementation.
Aligning Solutions to Customer Needs
We work closely with partners to gain a clear understanding of each customer’s specific challenges, technical environment and business objectives. By combining this insight with in-depth product knowledge, we help shape solutions that are not only technically robust but strategically aligned to the customer’s wider goals.
Technical Consultation & Solution Design
Through expert technical consultation, we assist in defining the most appropriate solution architecture and implementation approach. This ensures deployments are carefully planned, scalable and tailored to the customer’s operational requirements.
Tailored Product Demonstrations
Engaging, detailed product demonstrations are delivered to showcase the key features and benefits of Mimecast solutions. Each session is customised to address the customer’s particular pain points and priorities. We actively encourage interactive demonstrations, allowing customers to ask questions and receive real-time responses. This approach helps build confidence, deepens understanding and clearly illustrates how the solution will function within their specific environment.
On-Site Technical Workshops
For more complex requirements, on-site technical workshops can be delivered to explore customer needs in greater depth. These sessions provide practical insight into how Mimecast solutions address real-world challenges and support informed decision-making.
Technical Guidance & Issue Resolution
Pre-sales support extends to working collaboratively with partner teams to address technical queries and overcome potential challenges. This proactive approach helps remove barriers and ensures a smooth transition from pre-sales to implementation.
Resources & Best Practice Guidance
A comprehensive range of supporting materials is available, including technical documentation and best practice guides. These resources equip partner teams with the knowledge and confidence required to deliver successful Mimecast deployments.
Onboarding Services for a Seamless Mimecast Deployment
In addition to pre-sales support, we also offer structured onboarding services, delivered in collaboration with dedicated onboarding engineers. These services are designed to unlock the full potential of Mimecast solutions and ensure customers begin their Mimecast journey with confidence from day one.
Our onboarding packages are particularly valuable for smaller organisations that may not have a dedicated IT team in place, providing the expertise and guidance needed to achieve a smooth and successful implementation.
Dedicated Engineering Support
With selected packages, a dedicated onboarding engineer will be aligned to your customer throughout the implementation lifecycle. This ensures consistent technical guidance, immediate access to expertise and support at every key stage of deployment.
A typical implementation, depending on the services selected, can take up to 30 days.
Onboarding Packages
We offer three onboarding options to suit different customer requirements and levels of technical expertise:
Core Basic
Designed for organisations with up to 99 users where no formal implementation is required.
This streamlined package provides access to the Mimecast Setup Wizard, along with Mimecaster Central — Mimecast’s knowledge base and community platform. It is ideal for customers who are confident in managing a straightforward configuration independently, while still benefiting from access to structured guidance materials.
Core
Suited to customers with a good working knowledge of email systems who are comfortable leading their own implementation, but would value expert support and guidance throughout the process.
This package includes assistance with:
- Implementation planning and best practice guidance
- Directory synchronisation (LDAP, Azure AD or Google Workspace)
- Troubleshooting and technical advisory support
Guided
The most comprehensive onboarding option, providing a dedicated engineer to guide the customer through key milestones and configuration stages.
This package includes:
- Structured implementation guidance
- Milestone reviews and best practice recommendations
- Support with Targeted Threat Protection configuration
- Two-Factor Authentication (2FA) setup
- Directory synchronisation configuration
- Ongoing troubleshooting support throughout deployment
This approach ensures customers gain maximum value from their Mimecast investment while reducing risk and accelerating time to protection.
| Core Basic |
Core | Guided | |
|---|---|---|---|
| Types of Customers | 0-99 users |
Small and MSP |
Small/ Commercial |
| Average Implementation Time (working days) | N/A | 30 days | 30 days |
| Email Security Setup Wizard (if suitable*) | ✓ | ✓ | ✓ |
| Mimecaster Central (KB & Community) | ✓ | ✓ | ✓ |
| Continuous Knowledge Transfer | ✕ | ✕ | ✓ |
| Guidance at Key Milestones | ✕ | ✕ | ✓ |
| Implementation Troubleshooting Support (phone/remote sessions) | ✕ | ✓ | ✓ |
| Named Implementation Engineer | ✕ | ✕ | ✓ |
| Kick-off Call | ✕ | ✕ | ✓ |
| Review/Closure Call | ✕ | ✕ | ✓ |
| Implementation Guidance TTP | ✕ | ✕ | ✓ |
| Implementation Guidance DirSync LDAP, AzureAD, GApps | ✕ | ✓ | ✓ |
| Implementation Guidance Advanced End-user Authentication (2FA) | ✕ | ✕ | ✓ |
| *Not suitable for hybrid infrastructures, or email solutions other than Microsoft 365, Microsoft Exchange. | |||
Post-Sales Support for Successful Mimecast Implementations
Our post-sales support ensures partners and customers receive the guidance, expertise, and resources needed to make every Mimecast deployment secure, efficient, and fully operational. From deployment to ongoing management, we provide end-to-end assistance to keep your solution running smoothly.
Technical Advisory & Enablement
Environment Evaluation
Confirm the customer’s infrastructure supports Mimecast solutions and is optimised for performance.
Best Practice Consulting
Offer advice on security considerations, configuration strategies, and operational efficiency.
Solution Enablement
Provide training and guidance on Mimecast features, configuration, and management to empower customer teams.
Implementation & Deployment Support
Deployment Assistance
Support the setup, configuration, and integration of Mimecast solutions according to customer requirements.
Ongoing Technical Support & Troubleshooting
Monitor performance, resolve issues promptly, and manage vendor escalations to maintain smooth operations.
Documentation & References
Deliver detailed guides, configuration references, and documentation to assist customer teams in managing their solution effectively.
With our post-sales support, partners can ensure customers maximise the value of their Mimecast deployment, maintain security and performance, and benefit from a seamless operational experience.
