Global Services Operation

Enable your customers with a complete services wrap.

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Your services portfolio
made simple

Global Services Operation (GSO) is a full lifecycle service wrap of professional global services available when and where you need it. Focused on outcomes, it delivers true added value to plug the gaps in your own local service capabilities.

Think of it as part of your team, working alongside your people, giving you the potential to expand your service offering globally.

 

DOWNLOAD OUR GSO SERVICE OVERVIEW

DESIGN

DEPLOY

SUPPORT

RECYCLE

Turning concepts into solutions

For when projects need scoping, not simply fulfilment. Technical discovery and fact finding. Understanding what is in place today and how it can be enhanced.

  • Wireless surveys
  • Comms room audits
  • Desk-side end user audits
  • Configuration assessments
  • Technical workshops
  • High and low-level designs

Delivering consistency
across the world

The key to successful deployments is preparation, communication and control. Our skills and scale deliver a high quality, consistent customer experience, worldwide.

  • Pre-staging
  • Logistics (IOR in >195 countries) & compliance
  • Install & testing
  • Remote/onsite configuration
  • Project management
  • Handover training

Technology investment peace of mind

Your customers can relax and be confident that their infrastructure is in safe hands. GSO orchestrates support delivered by highly skilled technical people via our 24/7 command and control centres.

Helpdesk

24 x 7 x 365 technical assistance

Incident management

Vendor and service provider management

Sub 15 second call answer with >97% SLA

White labelled service

Flexible skills and coverage hours

Maintenance

SLA driven hardware maintenance

24 x 7 incident management and dispatch

Onsite response SLAs: 4 hour & NBD

Flexible services: engineer, part or both

Coverage in over 150 countries

RMA and reverse logistics management

Monitoring

Network equipment monitoring

Event management and notification

Packet loss, response time, availability, utilisation

Client facing dashboard

Regular network health reports

Asset visibility

Outsourcing

Dedicated on-site IT support engineers

End user and desk side support

Smarthands for infrastructure support

Jargon free, user friendly local advice

Client branded

Long and short term cover

Simplifying sustainability

We help businesses carry out their duty of care to operate in an ecologically responsible way. Our sustainability services simplify and manage the end-of-life process for technology solutions, enabling customers to reduce environmental impact while executing IT transformation.

  • Asset audits
  • Decommissioning
  • Reverse logistics
  • Reuse and resale options
  • WEEE (and equivalent) recycling
  • Blancco certificated wipe, shred and destruction

Use cases: Tangible Results

Global CPE and Wi-Fi deployment for service provider

A service provider partner was tasked to roll out managed routers and wireless access points to automotive dealerships across northern Europe.

Exclusive Networks provided a full implementation service, deploying CPEs across 6,000 end customer sites and fully testing the installed solutions post-deployment. We provided end-to-end project management across an 18-month period, exceeding expectations for go-live timing.

The service provider was able to utilise GSO to provide implementation skills that were not in its core skill set, but critical to delivering its bespoke solution to customers.

Data centre maintenance for APAC solutions provider

A solution provider partner, which manages 4 data centres across south east Asia, needed a better quality, tighter SLA (24x7x4) and more price competitive maintenance solution to offer its customer, in order to displace the incumbent provider.

By taking advantage of GSO’s global network of technical engineers and in-country forward stocking locations, the partner was able to offer a significant SLA improvement. This has cemented its place as the customer’s trusted partner for future projects.

With our technical expertise and global reach, we were able to deliver parts and engineer onsite service within 4 hours of incident report, utilising our centralised Network Operations Centre (NOC) to resolve first-level technical cases and coordinate dispatch activity.

Implementation and IT asset disposal for major US airline

Our partner was rolling out a new UC&C solution across 50+ countries for a major US airline and needed to dispose of legacy IT assets in an environmentally friendly manner.

GSO provided global teams to implement and test the new solution across the airline’s estate. IT asset recovery and disposal was coordinated in tandem and globally managed using PRINCE2 methodology. The airline has now seen greater collaboration across its geographies creating the desired efficiencies and cost savings needed to realise the projected ROI.

The partner and its customer were also able to take advantage of Exclusive’s GSO support capabilities, with a 24x7x365 help desk in place to handle level-1 user support requests during the UC&C solution’s post-implementation phase.

FAQs

  • Which vendors does GSO cover?

    We provide services across multiple vendors in the following technology areas: End User Technology, Wireless, Cyber-Security, Data Communications, Unified Communications and Cloud.

  • How many engineers does GSO have?

    Within our global network, we have access to around 5000 engineers.

  • How many countries does GSO operate in?

    Our network extends globally, and we have contracts in over 150 countries today. Check our Interactive Map for our coverage.

  • Does GSO compete with my own professional services?

    No. All GSO services can be consumed A La Carte. Where customers identify a gap in their capabilities, they can use GSO global coverage and skills to fill that gap in a collaborative partnership.

  • How is GSO different from its competitors?

    We focus on culture, flexibility and agility. We can move as quickly as our customers need us to and instead of selling pre-conceived services, we listen to and understand our customers’ service requirements so that we deliver exactly what they require. We also understand that humans deliver the services and humans are consuming the services, so our focus on ensuring that our people understand and fit our customers’ cultures ensures seamless delivery and high customer satisfaction.

Discuss your projects with us and let us know how we can be an extension of your team