Global Services Operation (GSO) este un pachet complet de servicii profesionale, furnizate la nivel mondial, disponibile oricand si oriunde aveti nevoie. Axat pe rezultate, GSO ofera valoare adaugata reala perfecta pentru a acoperi lacunele din propriile capabilitati de servicii locale.
Ganditi-va la acestea ca fiind parte a echipei dvs., lucrand alaturi de oamenii dvs., oferindu-va potentialul de a va extinde oferta de servicii la nivel global.
Atunci cand proiectele au nevoie de o mai buna definire, nu doar de executie, de descoperie tehnica si de identificarea faptelor. Pentru o mai buna intelegere a situatiei actuale si cum poate fi aceasta imbunatatita.
Sondaje wireless
Audituri la nivel comms room
Audituri la nivel desk pentru end-useri
Evaluari de configurare
Seminare tehnice
Proiectare de orice nivel
Furnizam consistenta la nivel global
Cheia unor implementari de succes consta in pregatire, comunicare si control. Abilitatile si acoperirea serviciilor noastre asigura clientilor Dvs siguranta unei experiente de calitate superioara, la nivel mondial.
Pregatire
Logistica (>195 tari) & conformitate
Instalare & testare
Configurare remote/onsite
Project management
Instruirea in vederea predarii
Investitia in tehnologie inseamna confort
Clientii dvs. se pot relaxa si pot avea incredere ca infrastructura lor este pe maini sigure. GSO orchestreaza asistenta oferita de oameni tehnici de inalta calificare prin centrele noastre de comanda si control 24/7.
Helpdesk
Asistenta tehnica 24 x 7 x 365
Gestionarea incidentelor
Managementul furnizorilor si al furnizorilor de servicii
Sub 15 secunde timp preluare apeluri cu o rata >97% SLA
Servicii white labelled
Acoperire si capabilitati flexibile
Mentenanta
Mentenanta hardware pe baza de SLA
24 x 7 managementul incidentelor si dispatch
SLA-uri pentru raspuns onsite: 4h & NBD
Servicii flexibile
Acoperire in peste 150 tari
RMA si managementul logisticii inverse
Monitorizare
Monitorizarea echipamentelor de retea
Notificarea si managementul evenimentelor
Utilizarea, disponibilitate, timp de raspuns, pierderi de pachete date
Tablou de bord pentru client
Rapoarte de sanatate a retelei
Vizibilitatea activelor
Outsourcing
Echipa dedicata de ingineri IT pentru serviciile de suport on-site
Suport la nivel de utilizator final si desk side
Smarthands pentru sprijinul infrastructurii
Sfaturi locale fara jargon, usor de utilizat
Acoperire pe termen lung si scurt
Personalizat cu brandul clientului
Simplificam dezvoltarea afacerii
Ajutam companiile sa isi indeplineasca datoria de a functiona intr-un mod responsabil din punct de vedere ecologic. Serviciile noastre de sustenabilitate simplifica si gestioneaza procesul de sfarsit de viata pentru solutiile tehnologice, permitand clientilor sa reduca impactul asupra mediului in timp ce executa transformarea IT.
Audituri de active
Dezafectare
Logistica inversa
Optiuni de reutilizare si revanzare
Reciclarea DEEE (si echivalente).
Distrugerea, maruntirea si curatarea certificata Blancco
Use cases: Tangible Results
Global CPE and Wi-Fi deployment for service provider
A service provider partner was tasked to roll out managed routers and wireless access points to automotive dealerships across northern Europe.
Exclusive Networks provided a full implementation service, deploying CPEs across 6,000 end customer sites and fully testing the installed solutions post-deployment. We provided end-to-end project management across an 18-month period, exceeding expectations for go-live timing.
The service provider was able to utilise GSO to provide implementation skills that were not in its core skill set, but critical to delivering its bespoke solution to customers.
Data centre maintenance for APAC solutions provider
A solution provider partner, which manages 4 data centres across south east Asia, needed a better quality, tighter SLA (24x7x4) and more price competitive maintenance solution to offer its customer, in order to displace the incumbent provider.
By taking advantage of GSO’s global network of technical engineers and in-country forward stocking locations, the partner was able to offer a significant SLA improvement. This has cemented its place as the customer’s trusted partner for future projects.
With our technical expertise and global reach, we were able to deliver parts and engineer onsite service within 4 hours of incident report, utilising our centralised Network Operations Centre (NOC) to resolve first-level technical cases and coordinate dispatch activity.
Implementation and IT asset disposal for major US airline
Our partner was rolling out a new UC&C solution across 50+ countries for a major US airline and needed to dispose of legacy IT assets in an environmentally friendly manner.
GSO provided global teams to implement and test the new solution across the airline’s estate. IT asset recovery and disposal was coordinated in tandem and globally managed using PRINCE2 methodology. The airline has now seen greater collaboration across its geographies creating the desired efficiencies and cost savings needed to realise the projected ROI.
The partner and its customer were also able to take advantage of Exclusive’s GSO support capabilities, with a 24x7x365 help desk in place to handle level-1 user support requests during the UC&C solution’s post-implementation phase.
Oferim servicii pentru numerosi furnizori, in urmatoarele domenii tehnologice: tehnologii end-user, wireless, securitate cibernetica, comunicatii de date, comunicatii unificate si cloud.
Nu. Toate serviciile GSO pot fi consumate A La Carte. Cand clientii identifica o lacuna in capacitatile lor, ei pot folosi acoperirea globala si abilitatile GSO pentru a umple acel gol intr-un parteneriat de colaborare.
Exclusive Networks se concentreaza pe cultura, flexibilitate si agilitate. Ne putem deplasa cat de repede au nevoie clientii nostri si in loc sa vindem servicii preconcepute, ascultam si intelegem cerintele de servicii ale clientilor, astfel incat sa oferim exact ceea ce au nevoie. Intelegem, de asemenea, ca oamenii furnizeaza serviciile si tot ei sunt cei care le consuma, ca atare ne concentram pe a ne asigura ca oamenii nostri inteleg si se potrivesc cu culturile clientilor nostri asa incat sa rezulte o colaborare fara intreruperi si o satisfactie ridicata a clientilor.
Discuta cu noi proiectele tale si spune-ne cum putem sa iti completam echipa