Our Technical Capabilities.

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We’re the highest level Authorised Support Centre.

 

 

We understand that maintaining security infrastructure is a top priority for both you and your customers.

We’re the highest-level Palo Alto Networks Authorised Support Center (ASC) partners meaning we can quickly and proficiently resolve any technical support issues or challenges that may arise.

We’re on call 24/7

Our support engineers offer expert triage, diagnostic and solution support at both Levels 1 and 2 as well as close ties to Level 3 vendor support. Clients enjoy a seamless support experience and non-stop, proactive case management against clearly defined Service Level Agreements.

We can get you back on the road in 4 hours

We offer 4-hour advanced hardware replacement on Palo Alto Networks devices, minimising downtime in the event of hardware failure. We cover most of the UK by multiple hardware depots, and a team of engineers who will deliver and assist with racking/stacking the replacement device.

…and we’ve got the services to back it up

We have a large team of engineers holding the highest level of certification available in Palo Alto Networks products including the PCNSE and PCNSC qualifications. We are also a Certified Professional Services Partner with Palo Alto Networks which allows us to deliver consultancy on their behalf.
In person. Remote. Working hours. Out of hours.

Your customers can relax knowing that they can utilise our out of hours service to avoid the risk of disruption & downtime during business hours.

We’ll GET you GOING with our installation and configuration services

If you don’t have the engineers to get your customers kit installed and configured, don’t worry! We’ve got a range of installation and configuration services to GET GOING.

We cover:

 

  • PA3XOO series
  • PA400 series
  • PA5X00 series
  • PA800 series
  • VM Series
  • Panarama
  • Prisma Access

Get in touch!