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Exclusive Access Q1 NPS Results: Delivering Real Value for Our Partners

Jessica Jerozal

15 May 2026

We’re excited to share the Q1 Net Promoter Score (NPS) results for our Exclusive Access Customer Portal. The feedback we received says a lot. In North America, Exclusive Access received a Net Promoter Score of 57.9, which puts us in the “Excellent” category.

What Customers Love About Exclusive Access

Consistently, partners shared this feedback:
• Ease of use, helping reduce operational friction and save time
• Strong operational features, like clear order visibility and tracking, so you can make faster and more confident decisions
• Direct access to responsive, real people for support

This shows that Exclusive Access is not only improving the customer experience. It also helps everyone work smarter, brings more transparency, and builds stronger partnerships.

Delivering Value at Global Scale

Our Q1 NPS results go beyond North America. In 18 countries, with 224 respondents, we earned a global NPS score of +42.0, which puts us in the “Great” category worldwide — delivering real value for partners everywhere.

We’re proud of what we’ve achieved so far and look forward to what’s next as we keep finding new ways to support our partners. Thank you to everyone who took the survey and shared honest feedback. Your experience matters to us, and we use your suggestions to keep improving.

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